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FAQs

• Why doesn't Virtusfab.com accept credit cards?

  We understand this may be inconvenient. Accepting credit cards involves higher transaction fees and carries a higher risk of chargebacks, especially for the types of products we sell. Our current payment methods allow us to offer more competitive pricing and ensure security for both us and our existing customer base. For new customers, we require bank transfer from business accounts or Bitcoin to mitigate those initial risks.

• Why can't I use PayPal as a new customer?
  Similar to credit cards, PayPal can be susceptible to fraud and chargebacks, particularly with new accounts spending larger amounts on electronics. By initially requiring bank transfers from business accounts or Bitcoin, we can ensure the transaction is legitimate and secure for both parties, especially for larger transactions common in the electronics industry.
• What forms of bank transfers are accepted?
  We accept bank transfers initiated from business accounts only. We require proof that the transferring account is a registered business to comply with KYC (Know Your Customer) policies and anti-fraud measures. We will need documentation verifying the account's ownership by a registered business. Please contact our sales department for specific accepted documentation.
• Does Virtusfab.com plan to accept credit cards or PayPal in the future?
  We are constantly evaluating our payment options and may consider adding these options in the future based on customer demand, risk assessment, and internal policies. However, there are no immediate plans to do so for new customers. Established customers with a proven track record may be eligible for other payment options.
• I don't understand why a legitimate online store would only accept these payment methods. Is Virtusfab.com a legitimate business?
  Yes, Virtusfab.com is a legitimate and registered business. We deal in specialized electronic components, high-value electronics, & bulk sales. Our payment policies are in place to protect both our business and our customers from fraudulent activities and to minimize transaction fees for what is frequently cross-border transactions. We prioritize security and operational efficiency, which is reflected in our chosen payment methods for new customers. We encourage you to read our customer testimonials and company information on our website.
• Is this to avoid taxes?
  No, our payment policies are not related to tax evasion. We are a registered business and fully comply with all applicable tax laws and regulations in New York. Our payment methods are solely chosen to mitigate risk, reduce transaction fees, and address specific challenges within the high-value electronics market.
• I'm a new customer with a large order. Can I make an exception and use a credit card or PayPal?
  Unfortunately, we cannot make exceptions to our payment policy for new customers. The bank transfer from a business account or Bitcoin allows us to verify the legitimacy of the transaction and protect ourselves from potential fraud, especially with larger orders.
• If I pay with Bitcoin, what exchange rate will you use?
  We use a reputable cryptocurrency exchange's current market rate at the time of the transaction. We will provide you with the exact Bitcoin amount required based on the current exchange rate before you initiate the payment.
• Is the price I see on the website the final price when paying via Bitcoin?
  The price on the website is the base price. The final Bitcoin amount may fluctuate slightly due to the volatile nature of Bitcoin's exchange rate. The sale is automatically cancelled in 10 minutes if a transfer is not initiated. The price indicated at the payment page at the time of order generation is final and binding irrespective of exchange rate fluctuations.
• What happens if the Bitcoin transaction fails or is delayed?
  If a Bitcoin transaction fails, we will work with you to resolve the issue. If a transaction is significantly delayed (e.g., due to network congestion), we may re-evaluate the exchange rate at the time of successful confirmation. This is a rare occurrence, but we want to be transparent about the possibilities.
• What information do you need from me to verify my business account for a bank transfer?
  Nothing, when a transfer is initiated from a business account the required information is already present in the transfer details. If the required information is not present we will need your business name, registration number, account number, and possibly additional documentation to prove ownership of the business account. This documentation might include a copy of your business registration certificate, a bank statement, or other official documents. Our sales representative will provide you with a detailed list of required documentation.
• What if I only have a personal account?
  Unfortunately, for new customers, we only accept bank transfers that originate from a valid business bank account. You can use Bitcoin as an alternative.
• What are the payment options for returning customers?
  Returning customers who have established a positive purchase history with us may be eligible for alternative payment options, including credit cards or PayPal. Please contact our sales representative to discuss your eligibility.
• Do you ship to my country? How can I find out?
  Virtusfab.com ships to most regions across the world! To confirm if we ship to your specific location, you can start the checkout process and enter your shipping address. Our system will then indicate if we can deliver to your address.
• How much does shipping cost?
  We offer both free and paid shipping options. Free Shipping:** For orders over a certain amount (specified on the website), we offer free standard shipping. Paid Shipping:** We have different paid shipping options available, which provide faster delivery times and tracking. The cost of paid shipping varies depending on the destination country, the weight and dimensions of the package, and the shipping speed you select. You can see the shipping costs during the checkout process before you finalize your order.
• What are the different paid shipping options you offer?

  We typically offer a range of paid shipping options, including  services like DHL/FedEx/UPS. The available options will be displayed during checkout.

• How long does shipping usually take with free shipping?
  Delivery times with free standard shipping vary depending on your location. Generally, it takes approximately 10-20 business days for most international destinations. You can find more specific estimates during checkout.
• How long does shipping usually take with paid shipping?
  Paid shipping options are usually much faster. Depending on the option you choose, delivery could range from 4-7 business days.
• What about customs duties and taxes? Do I need to pay extra?
  We take care of customs processing for you! This means that the price you see at checkout *includes* all applicable customs duties, taxes, and import fees. You won't need to worry about any surprise charges upon delivery.
• Are there any exceptions to the customs being taken care of by Virtusfab?
  While we strive to handle all customs processes, there might be rare exceptions due to specific local regulations or product restrictions in certain regions. We will clearly communicate any potential issues to you before shipping your order. If an unforeseen issue arises, we'll work with you to find the best solution.
• What happens if my package is delayed in customs?
  We proactively manage the customs clearance process to minimize delays. If a delay occurs, we will contact the shipping carrier and work to resolve the issue as quickly as possible. We will keep you informed throughout the process.
• What kind of packaging do you use to protect the electronic equipment during shipping?

  We understand the importance of protecting delicate electronic equipment during transit. We use robust packaging materials, including bubble wrap, sturdy cardboard boxes, foam padding, and anti-static bags to ensure your order arrives in perfect condition.

• What is your return policy?
  We offer a 29 day return policy for most products, starting from the date of delivery. Please see our full return policy on Virtusfab.com for details on eligibility, conditions, and the return process.
• What happens if my product arrives damaged?
  If your product arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will arrange for a replacement or a full refund.
• What is the warranty on the electronic equipment I buy from Virtusfab.com?
  All of our products come with the manufacturer's warranty. The warranty period and specific terms vary depending on the product and the manufacturer. You can find warranty information on the product page or in the product documentation. If you have a warranty claim, contact us, and we will assist you with the process.
• What categories of products does Virtusfab.com sell?
  Virtusfab.com specializes in a wide range of electronic equipment. This includes smartphones, laptops, tablets, smartwatches, headphones, cameras, computer components (like CPUs, GPUs, RAM), networking equipment, and accessories. We aim to offer both popular brands and emerging technologies to cater to diverse needs.
• Where can I find a full list of brands and product categories you carry?

  Virtusfab.com specializes in a wide range of electronic equipment. This includes smartphones, laptops, tablets, smartwatches, headphones, cameras, computer components - like CPUs, GPUs, RAM, networking equipment, and accessories and more. We aim to offer both popular brands and emerging technologies to cater to diverse needs.

• Are the products on Virtusfab.com genuine and new?
  Yes, absolutely. We only source our products directly from reputable manufacturers and authorized distributors. All products are brand new, genuine, and come with the manufacturer's warranty.
• Since Virtusfab.com is a legitimate online retailer, Why do i find a few negative reviews at Trustpilot?

  Trustpilot engages in unfair business practices, specifically:

  * **Bias through Negative Reviews:** Trustpilot promotes, and sometimes generates negative reviews, particularly for businesses who don't subscribe to their paid business plans.
  * **Extortion/Coercion:** Trustpilot uses these negative reviews as leverage to pressure businesses into paying for subscriptions, implying a form of extortion.
  * **Lack of Impartiality:** Trustpilot is not a genuinely unbiased platform for consumer reviews but has a financial incentive to manipulate its review system.

• What evidence supports the claim against Trustpilot?
  This link (https://medium.com/@ryanbadger/how-trustpilot-extorts-businesses-91ca4b6a6f62) is clearly documented evidence supporting the premise that Trustpilot is a scam company. The article details instances where Trustpilot used negative reviews to pressure businesses into subscribing, and that its reviews are just eyewash.